Yono Game Terms and Conditions — What You Need to Know Before You Play

These Terms and Conditions ("Terms") apply to the use of the Yono Game platform (yonogame.biz) and its mobile application. "Yono Game", "we", "our" refer to the company operating Yono Game. "User", "you" refer to anyone registered on or using the platform.

Yono Game is an online gaming and betting platform offering casino games, Sports Betting, live gaming, and jackpot services to users in Bangladesh. The platform operates in Bangladeshi currency (BDT) and supports local payment methods.

Yono Game reserves the right to update these Terms and Conditions at any time. Continued use of the platform after any changes will be considered acceptance of the revised terms.

To register on Yono Game, you must provide accurate and complete information. Creating an account with incorrect or false details constitutes a violation of these Terms and may result in account closure.

One Account Policy

• Each person may register only one account. Multiple accounts are strictly prohibited.
• Multiple accounts from the same device, IP address, or payment method are not permitted.
• Sharing your account login credentials (username and password) with anyone else is strictly prohibited.
• If you suspect unauthorized access to your account, contact our support team immediately.

KYC Verification

To ensure security, Yono Game may request identity verification (KYC) at any time. You may be required to submit a copy of your national ID, passport, or driving licence. Withdrawals may be delayed if KYC is not completed.

The following eligibility criteria must be met to use Yono Game:

• Minimum age is 18. Opening or using an account is strictly prohibited for anyone under 18.
• Online gaming must be legally permitted in your area of residence.
• You must be of sound mind and capable of making independent decisions.
• Yono Game employees and their immediate family members are not eligible to participate in certain promotions.

Deposit Terms

• Minimum deposit: ৳500. The maximum daily deposit limit is determined by the user's account tier.
• Instant deposits are available via Mobile Pay, Nagad, and Rocket.
• Deposited funds may only be used for gaming purposes.
• Deposits via third-party payment methods are strictly prohibited — only payment methods registered in your own name may be used.

Withdrawal Terms

• Withdrawal requests are typically processed within 3 to 30 minutes.
• Minimum withdrawal: ৳500.
• Large withdrawals may be delayed if KYC verification has not been completed.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Yono Game reserves the right to place a hold on any withdrawal suspected of involving money laundering.

Yono Game offers a wide range of bonuses and promotions. Each bonus comes with its own terms, which must be read before claiming.

General Bonus Terms

• The welcome bonus is available to new users only and applies to the first deposit.
• Each bonus carries a specific wagering requirement (typically 5x to 30x).
• Bonuses are generally valid for 7 to 30 days from the date of issue.
• Any unused bonus and winnings derived from it will be forfeited upon expiry.
• Multiple bonuses cannot be used simultaneously unless otherwise specified.
• If bonus abuse is detected, the bonus and any associated winnings will be forfeited.

All bets placed on Yono Game are considered final. Once a bet is confirmed, it cannot be changed or cancelled unless Yono Game grants an exception for specific reasons.

• All game outcomes are governed by an RNG (Random Number Generator) and independently verified for fairness.
• If a game is interrupted mid-session due to a technical fault, the bet will be voided and the original stake returned.
• In Sports Betting, confirmed bets will be settled at the odds in place at the time the bet was placed, before any changes occur.
• Coordinated betting across multiple accounts on the same event is strictly prohibited.
• Yono Game reserves the right to void bets placed due to incorrect odds or technical errors.

Yono Game firmly believes that gaming is for entertainment, not addiction. To support this, we provide the following responsible gaming tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Automatic session termination once a set loss limit is reached.
• Session Timer: Login sessions will expire automatically after a set period of inactivity.
• Cooling-Off Period: Option to pause your account for anywhere between 24 hours and 6 weeks.
• Self-Exclusion: Option to permanently deactivate your account.

To access these features, contact our support team or Responsible Gaming View page.

Any of the following actions will result in immediate account closure and forfeiture of funds:

• Opening or operating multiple accounts.
• Abusing the bonus system or promotions.
• Money laundering or any form of illegal financial transactions.
• Manipulating the gaming system using software or bots.
• Attempting to access another user's account.
• Cyberattacks or hacking attempts against Yono Game.
• Creating an account using false or fabricated information.

Yono Game collects, stores, and uses your personal information solely to operate and improve the platform. We never sell your data to third parties.

• Your data is protected with SSL encryption.
• Payment details are never stored in full.
• For more details, visit our Privacy Policy Read.

Yono Game may suspend or permanently close any account without prior notice under the following circumstances:

• For violations of these terms and conditions.
• If evidence of fraud or deceptive activity is found.
• Providing false information during KYC verification.
• Extended periods of inactivity (more than 12 months).

Users may close their account at any time. Any remaining valid funds will be made available for withdrawal.

For any complaint or dispute, please contact our support team first. We aim to resolve issues within 48 hours.

• Complaint submission deadline: within 30 days of the relevant incident.
• Email complaints to: support@yonogame.biz
• Support is also available via live chat.

If a mutual resolution cannot be reached, either party may refer the dispute to an independent third-party mediator.

Yono Game reserves the right to modify these Terms and Conditions, in part or in full, at any time. Users will be notified of significant changes in advance via email or platform notification.

Continued use of the platform after any changes will be considered acceptance of the updated terms. We recommend visiting this page regularly to stay informed.