Yono Game Privacy Policy — Your Data Is Safe with Us

This Privacy Policy applies to the Yono Game platform (yonogame.biz) and its mobile application. The terms "Yono Game", "we", or "us" refer to the company operating the platform.

By creating an account on Yono Game, using the platform, or accessing our services, you agree to this Privacy Policy. Please read it carefully before using the platform for the first time.

This Privacy Policy is part of our Terms & Conditionstogether with forms a complete legal agreement. If you disagree with any part of this policy, please refrain from using the platform.

Yono Game collects various types of information necessary for the proper operation of the platform and to enhance your experience. A detailed breakdown is provided below:

Yono Game collects information through several methods. You should be aware of each one:

Directly Collected

• Information you provide when filling out the registration form.
• Documents submitted for KYC verification.
• Information shared during conversations with our support team.
• Information submitted through surveys or feedback forms.

Automatically Collected

• Via cookies and tracking technologies while you use the platform.
• IP addresses and session data stored in log files.
• Device information collected during mobile app usage.

From Third Parties

• Transaction confirmation data from payment providers (Mobile Pay, Nagad, Rocket).
• Risk assessment data from fraud prevention services.

Yono Game uses your information only for specific, limited purposes. Your data is never used for unnecessary or unauthorized purposes.

• Account Management: For login, security verification, and service delivery.
• Transaction Processing: To process deposits and withdrawals and maintain transaction records.
• Customer Support: To resolve your issues and answer your questions.
• Security Assurance: To detect fraud, money laundering, and multiple accounts.
• Responsible Gaming: To analyze gaming behavior and identify potential signs of addiction.
• Platform Improvement: To analyze user experience and improve our services.
• Legal Obligations: To meet the requirements of government or regulatory authorities.
• Promotional Communications: To inform you about offers and bonuses, with your consent.

Yono Game never sells your personal information. However, limited data may be shared with the following parties in specific circumstances:

• Payment providers: Necessary information is shared with Mobile Pay, Nagad, and Rocket to process your transactions.
• Technology Partners: Service providers that support platform operations, all bound by strict confidentiality agreements.
• Legal authorities: We are legally required to disclose information in response to court orders or lawful requests from government authorities.
• Fraud Prevention: Shared with specialized security services to detect suspicious activity.

Yono Game uses industry-leading technology to keep your data secure. Our security framework is outlined below:

• TLS/SSL Encryption: All data transmissions are secured with 256-bit TLS encryption.
• Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Regular Security Audits: Regular system audits conducted by independent third-party experts.
• Restricted Access: Only authorized personnel can access specific data.
• Backup Systems: Encrypted backups are created regularly to keep data safe.

That said, no method of transmission over the internet is 100% secure. Always use a strong password for your account and never share it with anyone.

Yono Game uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience.

You can disable optional cookies through your browser settings. However, disabling essential cookies may prevent the platform from functioning properly.

Yono Game does not retain your data longer than necessary. Retention periods are determined by the type of data:

• Account Information: For the duration of account activity and up to 5 years after closure.
• Transaction Records: Up to 7 years, as required by legal obligations.
• KYC Documents: Up to 5 years following verification.
• Support Conversations: Up to 3 years after last contact.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

After the designated retention period, your data is securely deleted or anonymized so that you can no longer be identified.

As a Yono Game user, you have the following rights over your personal data:

• Right to Access: The right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: Request to stop using your data for specific purposes.
• Right to Portability: The right to receive your data in a structured, portable format.
• Right to Object: The right to object to your data being used for marketing purposes.

To exercise any of these rights, please get in touch with us: support@yonogame.biz. We aim to respond within 30 days.

Yono Game strictly prohibits anyone under 18 from using the platform. Age is verified at registration, and identity documents must be submitted to confirm age during the KYC process.

We do not knowingly collect or store personal information from minors. If a minor registers using false information and this comes to our attention, we will immediately close that account and delete all associated data.

A message to parents — please ensure your child does not use this platform. If you have any concerns, contact us directly.

Yono Game may update this Privacy Policy from time to time. When significant changes are made, we will notify you through the following means:

• A clear notice is displayed on the website.
• By sending a message to your registered email address.
• Via push notifications on the mobile app.

Continued use of the platform after any changes will be considered your acceptance of the updated policy. The date of each version will be displayed at the top of the page.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our dedicated privacy team will handle your matter with the utmost care.

Protecting your data is not just a legal obligation for us — it is the foundation of our business. Thank you for trusting Yono Game.